Privacy Policy
Welcome to our website. We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how we collect, use, share, protect, or otherwise process your personal information through our website.
By visiting our website, providing your information, or availing of our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions.
1. Jurisdiction
This Privacy Policy is governed by and operated in accordance with the laws of India, specifically the Information Technology Act, 2000 and the rules made thereunder. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at Delhi, India.
2. Customer/User Information Collection
When you use our website, we collect and store your information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs.
We may collect the following information:
● Personal Identification Information: Name, email address, phone number, shipping and billing address, date of birth, etc.
● Financial Information: Payment instrument details, transaction history (collected securely via our authorized payment gateways).
● Technical Data: IP address, browser type, device type, operating system, and website usage behavior.
● Other Information: Any other details provided during registration, customer support interactions, or surveys.
3. Use of Information
We use the collected information for the following purposes:
● To fulfill your orders, process payments, and provide post-purchase services (e.g., shipping, returns).
● To enhance and customize your shopping experience on our website.
● To communicate with you regarding your orders, updates, offers, and new diamond collections.
● To resolve disputes, troubleshoot problems, and help promote a safe service.
● To detect and protect us against error, fraud, and other criminal activity.
● To comply with legal obligations and regulatory requirements.
4. Third-Party Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:
● Service Providers: Courier and delivery partners (to ship your jewelry), payment gateways (to process transactions securely), and IT support.
● Legal Compliance: We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
● Business Transfers: If we merge with or are acquired by another business entity, we may share some or all of your personal information with that entity.
5. Information Protection
We are committed to ensuring that your information is secure. We maintain reasonable physical, electronic, and procedural safeguards to protect your information.
Whenever you change or access your account information, we offer the use of a secure server.
Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
We use industry-standard encryption protocols (SSL/TLS) for data transmission.
6. Rights of Users
As a user, you have the following rights regarding your data:
● Right to Access: You can request a copy of the personal data we hold about you.
● Right to Rectification: You can request that we correct any inaccurate or incomplete information.
● Right to Erasure (Withdrawal of Consent): You may ask us to delete your data or withdraw your consent for us to process your data, subject to legal and operational obligations (e.g., maintaining transaction records for tax purposes).
● To exercise these rights, please contact our Grievance Officer at help support@swastikjewel.in
7. Cookies Policy
We use "cookies" and similar tracking technologies on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety.
What are cookies? Cookies are small files placed on your hard drive that assist us in providing our services.
How we use them: Cookies help us remember your cart items, keep you logged in, and understand your browsing preferences to offer tailored diamond jewelry recommendations.
Your Control: You can decline our cookies if your browser permits, although in that case, you may not be able to use certain features on the website.
8. Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
Email: support@swastikjewel.in
Phone: 96600 96700
Address: 2549, Gali No. 6, Block 35M, Beadonpura, Karol Bagh, New Delhi, Delhi, 110005
